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  • Are there any artificial flavourings used in your products?
    There are no artificial flavours in our products. Fruit based flavours are made with the freshest, organic produce and for floral flavour such as mint, rose, elderflower and saffron, we only use real extracts and actual spices. There is an absolutely no artificial flavouring policy in all our creations.
  • What is your return policy
    Due to the perishable nature of our products, we don't accept returns. However, your satisfaction is our priority. If for any reason you're unsatisfied with the product, please contact us with your order number, and we'll assist you with alternative solutions such as a refund or a gift card. Macarons are fragile in nature, and despite our extremely careful packaging of our products, on rare occasions little chips or dents might occur. However, if in an extremely rare instant, your macarons arrive broken or damaged, please get in touch and we will refund your order after reviewing the damage and at our discretion.
  • Do your vegan brownies contain soy?
    Yes. Our vegan brownies contain soy.
  • How much notice do you need for orders?
    This depends on the order. For wedding cakes and other celebration cakes, we require a minimum of at least 5 months' notice. For large or corporate macaron orders, we require a minimum of 3 weeks' notice. For medium to large cheesecake and brownie orders, we require a minimum of 1 week's notice. Please note that all orders are subject to availability.
  • How long do macarons stay fresh for?
    Handmade macarons typically stay fresh for about 2-3 days if stored properly at room temperature, away from direct sunlight and humidity. To keep them fresh for longer, you can store them in an airtight container in the refrigerator for up to a week. Before serving, allow them to come to room temperature for about 30 minutes. If you want to freeze them, you can do so for up to 1 month. Allow them to thaw in the refrigerator overnight and then bring them to room temperature before serving.
  • Are your macarons gluten free?
    Apart from 'KINDER BUENO' in the Chocolatier range, all other macarons are free from gluten.
  • Do macarons contain nuts?
    Yes. All macaron shells are made with ground almonds. Some macaron box sets contain other nuts such as pistachios & hazelnuts. If you are severely allergic to any nuts other than almonds, please specify in your order form, so we can prepare the kitchen accordingly when making the order.
  • Do you make customised macarons?
    We can make customised macarons, i.e logo printed macarons, personalised colours/flavours and themed macarons for weddings. The cost can vary from one order to the next depending on the design. If you have a particular design in mind, please do get in touch via our contact form and we'll supply you with all relevant information.
  • How far do you deliver wedding cakes?
    We have delivered wedding cakes, macarons, and macaron towers as far away as the Highlands in Scotland and across the Channel to France. Delivery costs are calculated based on the hours traveled to and from our studio in Kent, plus MPG, set-up, and transport charges such as tolls, CCZ, paid parking on premise, and on rare occasions, accommodation if necessary.
  • Do you do children's cake?
    No. We focus only on wedding cakes and occasionally on birthday/anniversary cakes if ordered well in advance.
  • Are your cheesecakes gluten free?
    All cheesecake bases contain gluten, but can be made gluten free on request. Please specify any allergies when making an order, and the cheesecakes will be custom-made to that specification.
  • Are your cheesecakes baked?
    Yes all our cheesecakes are baked. We take pride in crafting a baked cheesecake that is not only light and airy but also rich in flavour without being overly sweet.

Lilika's Treats

Lilika
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